Tammi Ketterman
Kettermans Jewelers
★★★★★
"Ten days ago, on a busy Saturday, one of our younger sales assistants showed diamonds to a young man in our store. He stated that he enjoyed the experience and had a lot in common with our family and would be back to put down a deposit on the diamond that he liked best of the three that he had seen. Later that afternoon, the young man came back in and said that he no longer needed a diamond, he had found one online. He did express that he would like us to supply the mounting. When our sales associate asked him what we could have done to have secured the diamond sale, he said, "well there is just such a large selection online and you can look at pictures and turn them and get a better look on the screen." Being a professional, I realize that a "virtual" diamond does not compare to the real thing, but if the buyer is used to "virtual" then we need this tool to allow him the experience in our store and then we can bring in the real thing and allow him to have a "real" experience. Thank you for offering this app, it will be the future of our diamond selling experience."